Gas, Water & Wastewater Frequently Asked Questions
Lexington Gas began charging customers for their gas usage on a Purchase Gas Adjustment (PGA) rate in September 2008. Due to the rise and fall of gas prices, Lexington Gas charges their customers the same rate as we are charged on a monthly PGA rate. If gas prices rise, customers pay the increased price, but if the rate falls, customers pay less. While the operating cost is shown separate, it is based on the amount each customer uses each month. This rate is fixed and has not increased since 2008. It is based on the cost associated with maintaining our lines, equipment and certified employees. Both these costs were included in a single rate prior to 2008 which did not allow for fluctuations in the price of gas.
Yes. There is a link on our Utility home page that directs you to the site to register if you desire. Once registered you will no longer receive a paper statement but will be able to view it online. You will be notified by email when your statement is available. Your past year statements are always available on your online account page for quick viewing. Paying your account is made easy by either a credit card or your checking account by following the easy instructions on the site.
Each customer should always examine their statement each month to watch for changes in their usage. Small leaks like a dripping faucet or a continually running commode can be very costly. If you have questions regarding your usage, call our office for a service tech to come out and examine the meter for usage and whether a leak may be occurring at that moment.
Call Lexington Gas Department (731-968-2917) immediately. We have dispatchers on call 24-7, 365 days a year to respond to a possible gas leak whether inside or out. Be prepared to answer some very important questions and listen for instructions given by the dispatcher. The four most important things to remember are (1) do not strike matches, (2) do not operate electric switches, (3) do not use phone, (4) evacuate the premises and contact Lexington Utilities.
We receive this question a lot immediately following a break in a main line where air is introduced into the line then churned together with the water and gives the water a white appearance. Although it is perfectly safe to drink, it does cause concern. The easiest test to see if this is the problem is to set a glass of water aside for several minutes to allow the air to dissipate which should result in clear water. We flush the lines in areas where a break has occurred however, this process is not always successful in removing the trapped air. If this does not clear up in a couple of days, please contact our office and we will do our best to improve the appearance.